Privacy policy

Last updated: June 30, 2026

This Privacy Policy explains how My Guardian Art collects, uses, shares, and protects personal information when you visit our website, create a personalized artwork preview, place an order, contact us, or otherwise use our services.

By using our website or services, you acknowledge that your information will be handled as described in this Privacy Policy. If you do not agree with this policy, please do not use the services.

Information We Collect

Depending on how you use the services, we may collect the following categories of information:

  • Contact and account information: name, email address, phone number, billing address, shipping address, account details, and communication preferences.
  • Order and transaction information: products viewed or purchased, order number, selected options, personalization details, payment status, shipping status, returns, refunds, and customer support history.
  • Uploaded content: photos, images, prompts, notes, names, dates, phrases, and other content you upload or enter to create personalized artwork.
  • Artwork files: previews, selected artwork, print files, thumbnails, digital image files, and related metadata needed to produce and support your order.
  • Device and usage information: IP address, device type, browser, operating system, pages visited, items added to cart, referral source, approximate location, cookies, pixels, and similar tracking data.
  • Communications: emails, reviews, survey responses, chat messages, and other messages you send to us.

We do not intentionally collect full payment card numbers. Payments are processed by Shopify, payment processors, and related providers.

Uploaded Photos and Permission to Use Them

When you upload a photo or other content, you confirm that you have the right to use it and to allow us and our service providers to process it for the purposes described in this policy. If the photo includes another person, a child, a deceased loved one, a pet owned by someone else, or content owned by a third party, you confirm that you have the necessary permission, consent, or legal authority to upload and use it.

Our services are intended for adults. They are not directed to children under 13. Adults may upload photos that include children to create a personalized family, faith, gift, or memorial product, but the adult customer is responsible for having the legal right to share and use those images.

How We Use Information

We use personal information to:

  • Provide the website, product pages, cart, checkout, and customer account features
  • Create personalized artwork previews and final artwork files
  • Process payments, fulfill orders, produce products, and arrange shipping
  • Deliver digital image files and order-related emails
  • Provide customer support, resolve problems, process replacements, and handle refund requests
  • Detect fraud, abuse, security incidents, prohibited content, and policy violations
  • Improve our products, website, design tools, quality control, and customer experience
  • Send marketing emails or advertising where allowed by law and your preferences
  • Comply with legal obligations, enforce our terms, and protect our rights and the rights of others

Automated Design Tools and Artificial Intelligence

To create personalized artwork previews and final artwork, we may use automated design, image-processing, and artificial intelligence tools. This may involve sending your uploaded images, selected artwork, and related instructions to third-party service providers that help process images, create previews, store files, or prepare print-ready artwork.

These providers may include image-processing, artificial intelligence, cloud storage, content delivery, personalization, and infrastructure companies. Some providers act on our instructions as service providers or processors. Others may operate as independent businesses with their own privacy policies, terms, security practices, data retention rules, and legal obligations. We do not control how independent third parties handle information outside the services they provide to us.

Third-Party Services We Use

We rely on third-party services to run our store and fulfill orders. These may include:

  • Shopify for ecommerce hosting, checkout, payments, customer accounts, and order management
  • Payment processors and fraud prevention providers
  • Image upload, personalization, automated design, artificial intelligence, file storage, and content delivery providers
  • Print-on-demand, production, fulfillment, shipping, and carrier partners
  • Email, SMS, customer support, reviews, analytics, advertising, and marketing providers
  • Legal, tax, accounting, compliance, and security providers

Your use of our services may require these third parties to receive or process your information. Their own privacy policies and terms may apply. We are not responsible for the privacy practices, security practices, outages, errors, or independent actions of third parties that are outside our control, except where applicable law provides otherwise.

How We Share Information

We may share information:

  • With service providers that help us operate the website, create artwork, process payments, fulfill orders, ship products, store files, send communications, provide analytics, prevent fraud, and market our products
  • With fulfillment and shipping partners so they can produce and deliver your order
  • With advertising and analytics partners to measure performance and show relevant ads, subject to your privacy choices and applicable law
  • With Shopify and related platform services as part of operating the store
  • When you direct us to share information, such as when you post a public review or interact with social media features
  • To comply with law, legal process, security requirements, chargeback disputes, tax obligations, or requests from authorities
  • In connection with a business transfer, merger, acquisition, financing, restructuring, or sale of assets

We do not sell your uploaded photos or personalized artwork files for money. We may use advertising tools that are considered "sharing" or targeted advertising under certain privacy laws. You may have the right to opt out depending on where you live.

Cookies and Tracking

We and our partners use cookies, pixels, local storage, and similar technologies to operate the site, remember preferences, measure performance, prevent fraud, recover carts, and show relevant advertising. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

Marketing Choices

You can unsubscribe from marketing emails by using the unsubscribe link in those emails. Even if you opt out of marketing, we may still send transactional messages about your orders, account, digital delivery, shipping, refunds, policy updates, or customer support.

Retention

We keep personal information for as long as reasonably needed to provide the services, fulfill orders, support customers, handle reorders, maintain business records, prevent fraud, resolve disputes, enforce our terms, and comply with legal obligations. Uploaded images and artwork files may be retained for order support, replacement, quality control, fraud prevention, and recordkeeping. Third-party providers may retain information according to their own policies.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No internet or storage system is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information through unsecure channels.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to opt out of some targeted advertising or sharing. You may also have the right not to be discriminated against for exercising privacy rights.

To make a privacy request, email info@myguardianart.com. We may need to verify your identity before responding. Some requests may be limited by legal, security, fraud prevention, accounting, fulfillment, or operational requirements.

California Privacy Notice

If you are a California resident, California privacy law may give you additional rights regarding personal information. We collect the categories of information described above, use them for the purposes described above, and disclose them to the categories of third parties described above. We do not knowingly sell personal information for money. We may share certain identifiers, device data, and internet activity data with advertising or analytics partners in a way that may be considered "sharing" under California law. You may contact us to exercise applicable rights.

International Transfers

Our store and service providers may process information in the United States, Canada, the European Union, and other countries. Privacy laws may differ from those in your location.

Third-Party Websites

Our website may link to third-party websites, apps, social media platforms, payment pages, review platforms, or carrier sites. We are not responsible for the content, privacy practices, security, or policies of those third parties. Please review their policies before providing information to them.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact Us

For privacy questions or requests, email info@myguardianart.com.

My Guardian Art
20619 Torrence Chapel Rd Suite 116 #1239
Cornelius, NC 28031
United States