Refund policy

Last updated: June 30, 2026

Thank you for shopping with My Guardian Art. Because our products are personalized and made to order from your uploaded photo, our refund policy is different from a standard retail return policy. Please read this page before placing an order.

Personalized and Made-to-Order Products

Each canvas, framed canvas, and personalized artwork product is custom made for the specific customer and photo submitted. For that reason, we generally do not accept returns, exchanges, or cancellations for:

  • Buyer's remorse or a change of mind after ordering
  • Choosing the wrong size, frame color, product, or shipping address
  • Photo choice, likeness, composition, color, or style preferences after you have approved or selected a preview
  • Small color differences between a screen preview and a printed canvas
  • Normal canvas texture, wrap/crop differences, or slight production variation
  • Shipping delays caused by carriers, weather, customs, holidays, or events outside our control

Free Preview and Customer Approval

Our products are designed so you can preview the personalized artwork before ordering. Please review the preview carefully, including the selected artwork, crop, size, frame option, spelling, dates, and any personalization text. When you place an order, you confirm that the selected preview and order details are correct.

Digital Image Is Non-Refundable

Many My Guardian Art orders include a personalized digital image file in addition to the physical product. For refund allocation purposes, this digital image is valued at $19.

Once the digital image has been delivered or made available to you by email, download link, order page, or other digital delivery method, it is a delivered digital good. It cannot be returned, canceled, or refunded. If a refund or cancellation is approved for the physical product after the digital image has already been delivered, the non-refundable $19 digital image value may be retained or deducted from the refund, unless applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

If your physical product arrives damaged, defective, or materially different from the product you ordered, contact us at info@myguardianart.com within 7 days of delivery. Please include your order number and clear photos of:

  • The damaged or defective item
  • The packaging
  • The shipping label
  • Any visible print, frame, or production issue

If we confirm a production defect, shipping damage, or fulfillment error, we may offer a replacement, reprint, store credit, or refund for the affected physical product. We may ask you to keep the item and packaging while the issue is reviewed.

Lost or Stolen Packages

If tracking shows that an order is still in transit beyond the expected carrier window, contact us and we will help investigate with the carrier or fulfillment partner. If tracking shows delivered but you cannot locate the package, please first check with household members, neighbors, your building, and the carrier. We are not responsible for theft, porch loss, or packages delivered to an address entered incorrectly at checkout, but we will do our best to help.

Wrong Address or Returned Packages

You are responsible for entering a complete and accurate shipping address. If an order is returned because the address was incomplete, incorrect, refused, or undeliverable, we may charge a re-shipping fee or require a new order, depending on the situation. Custom-made products returned by the carrier are not automatically refundable.

Cancellations

If you need to cancel an order, contact us as soon as possible at info@myguardianart.com. We can only cancel an order if production has not started and the digital image has not been delivered. Once production has started, or once the digital image has been delivered, cancellation may no longer be available.

Refund Timing

If a refund is approved, it will be issued to the original payment method. Your bank or payment provider may take additional time to post the refund. Shipping charges, expedited shipping, gift cards, and delivered digital goods are non-refundable unless applicable law requires otherwise.

Contact Us

For refund or replacement questions, email info@myguardianart.com.

My Guardian Art
20619 Torrence Chapel Rd Suite 116 #1239
Cornelius, NC 28031
United States