Shipping policy
Last updated: June 30, 2026
My Guardian Art products are personalized and made to order. The dates shown on our website or at checkout are estimates, not guarantees, but we work to produce and ship orders as quickly as possible.
Order Processing and Production
Most orders follow this timeline:
- Order processing: about 1 business day
- Production: about 2-4 business days after processing
- Total time before shipping: usually 3-5 business days
Business days are Monday through Friday, excluding major holidays. Production may take longer during high-volume seasons, carrier disruptions, supply issues, or if an order requires manual review.
Shipping Time
After production, shipping usually takes about 2-7 business days, depending on the destination, carrier, and product. Shipping times are estimates and may change because of weather, holidays, carrier delays, customs, or other events outside our control.
Shipping Destinations
We ship to the destinations available at checkout, primarily within the United States and Canada. Some products or shipping methods may not be available in every location.
Tracking
When your order ships, you will receive tracking information by email if tracking is available. Please allow time for the carrier to scan and update the package after the label is created.
Free Shipping
Free shipping may be available for eligible orders, destinations, or promotions. The current free shipping threshold and any shipping charges are shown at checkout before you place your order. Free shipping offers may change and may not apply to every destination, product, or order type.
Address Accuracy
Please enter your shipping address carefully. We are not responsible for delays, failed delivery, or lost packages caused by an incomplete or incorrect address entered at checkout. If you notice an address mistake, contact us immediately at info@myguardianart.com. We can only update an address if the order has not entered production or shipment processing.
Carrier Delays and Delivery Issues
We are not responsible for carrier delays after a package leaves production. If a package appears delayed, lost, or incorrectly marked delivered, contact us and we will help review the tracking information. We may ask you to contact the carrier directly because carriers control the final delivery scan and local delivery investigation.
Customs, Duties, and Taxes
For orders shipped outside the United States, customs duties, import taxes, brokerage fees, or similar charges may apply. These charges are the customer's responsibility unless checkout clearly states otherwise. Customs processing can also delay delivery.
Digital Image Delivery
If your order includes a digital image, that digital item is delivered separately by email, download link, order page, or another digital method. Digital delivery does not change the production or shipping timeline for the physical product.
Questions
For shipping questions, email info@myguardianart.com.
My Guardian Art
20619 Torrence Chapel Rd Suite 116 #1239
Cornelius, NC 28031
United States